Generating Excellence: Process Management goes Customer Service

In December 2009, Joachim Hofsähs and Guido Wolf published a study in the German journal “Call Center Profi”. Joachim Hofsähs works as the Executive Director Customer Care and member of management board at sunrise communications AG, Zurich. He was the head of service...

„Stepchild Internal Communication“: conex publishes in the FAZ

On the 13th of May 2008, an article written by Dr. Guido Wolf, director of the conex institute, was published in the business section of the German newspaper “Frankfurter Allgemeine Zeitung”. Against the background of diverse experiences out of large companies from...