Discovering the daily Routines of internal Communication

On March 8th 2010, Dr. Guido Wolf gave an interview to „management-radio“ (German language), which can be found in the internet. Wolf argues that the majority of approaches to internal communication often fail. Usually, communication professionals do not look at every...

Generating Excellence: Process Management goes Customer Service

In December 2009, Joachim Hofsähs and Guido Wolf published a study in the German journal “Call Center Profi”. Joachim Hofsähs works as the Executive Director Customer Care and member of management board at sunrise communications AG, Zurich. He was the head of service...